Privacy policy
WHO WE ARE
Welcome to Teanory. Our website address is https://www.teanory.com. We are dedicated to bringing you the best of Chinese teas, elegant teaware, and unique tea culture experiences. Your privacy is important to us, and we are committed to protecting the personal information you share with us.
By using our website, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
1. COMMENTS
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string. This helps us detect and prevent spam.
If you use the Gravatar service, an anonymized string created from your email address (a hash) may be provided to Gravatar to see if you are using it. The Gravatar privacy policy can be found here: https://automattic.com/privacy/. After your comment is approved, your profile picture may be publicly visible next to your comment.
2. MEDIA
If you upload images to the website, please avoid uploading images that include embedded location data (EXIF GPS). Visitors to the site can download and extract any location data from images on the website.
3. COOKIES
Our site uses cookies to enhance your browsing experience. Cookies are small data files placed on your device when you visit our website. We use cookies to:
- Store Your Preferences: When you leave a comment, you may opt to save your name, email address, and website in cookies for your convenience. These cookies last for one year.
- Determine Browser Compatibility: When you log in to our website, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- Login and Session Management: We set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen option cookies last for one year. Selecting “Remember Me” extends your login for two weeks. When you log out, login cookies are removed.
4. EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content, such as videos, images, or articles. Embedded content behaves the same way as if you had visited the originating website. These third-party websites may collect data, use cookies, or monitor your interactions. We are not responsible for the practices of these third parties.
5. INFORMATION WE COLLECT FROM DEVICE USAGE
When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. As you browse our site, we collect information about individual web pages or products viewed, referring websites, and search terms that brought you to our site. We collect this data to improve user experience and analyze usage trends.
HOW WE USE YOUR PERSONAL INFORMATION
We collect and use your personal information for the following purposes:
1. TO PROVIDE AND IMPROVE SERVICES
- Processing Orders: Including payment processing, shipping, and delivery.
- Customer Support: To respond to inquiries and provide support.
- Account Management: For account creation, profile maintenance, and user authentication.
2. MARKETING AND COMMUNICATIONS
- Updates: To keep you informed about new products, services, and promotional offers.
- Surveys and Feedback: To request feedback to improve our products and services.
3. LEGAL COMPLIANCE
- Lawful Requests: We may share your personal information to comply with legal obligations, such as responding to subpoenas, search warrants, or other lawful requests.
SHARING PERSONAL INFORMATION
We may share your personal information with trusted third-party service providers to help us offer our services, such as:
- Payment Processors: To securely handle transactions.
- Shipping Partners: To fulfill and deliver your orders.
- Analytics Providers: To help us understand how visitors use our site and improve user experience.
We only share the information necessary for these third parties to provide their services and require them to protect your data appropriately.
HOW LONG WE RETAIN YOUR DATA
- Comments: Comments and their metadata are retained indefinitely to recognize follow-up comments.
- User Accounts: For users registered on our website, we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time, except for their username. Website administrators can also access and edit user information.
YOUR RIGHTS REGARDING PERSONAL DATA
If you have an account on our site or have left comments, you can request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you, subject to legal and administrative retention requirements.
To make such a request, please contact us at hua@teanory.com.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service to ensure the security and quality of our site.
COOKIES AND YOUR OPTIONS
Most browsers accept cookies by default. You can modify your browser settings to decline cookies or notify you when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
For more information on managing cookies, please visit www.allaboutcookies.org.
SECURITY
We take your privacy seriously and implement a variety of security measures to maintain the safety of your personal information. However, please understand that no data transmission over the Internet is guaranteed to be completely secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review it regularly.
CONTACT INFORMATION
If you have questions or concerns regarding our Privacy Policy or your data, please contact us:
Email: hua@teanory.com
Address: 71-75 Shelton Street, Covent Garden, London, UK
Thank you for trusting Teanory with your personal information. We are committed to protecting your privacy and enhancing your experience.